Last updated: November 2025

All custom and personalized artwork is non-refundable once work has begun. This includes pet portraits, couple portraits, object illustrations, wedding or event artwork, digital illustrations, and any made-to-order pieces.

Deposits for live events, workshops, or private sessions are non-refundable. Event cancellations made within 72 hours of the scheduled date cannot be refunded.

Refunds or exchanges for physical products or prints are available only for damaged items, incorrect shipments, or manufacturer defects. Please contact us within 7 days with photos to request a replacement.
All digital sales are final.

If a refund is approved, please allow 5–10 business days for your bank or payment provider to process it.